Refund policy
At Fashion Kreza, we strive to ensure customer satisfaction with every purchase.
Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
Eligibility for Return:
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Item must be unused, unworn, and in original condition
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All tags must be intact
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Product must be returned in original packaging
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Proof of purchase (Order ID/Receipt) is required
To initiate a return, please contact us at:
📧 fashionkreza@gmail.com
Return Address:
[Enter Your Full Return Address Here – Ahmedabad, Gujarat, India]
⚠️ Returns sent without prior approval will not be accepted.
Return Process
Once your return request is approved:
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We will provide return instructions
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In some cases, a return pickup may be arranged or customer may need to self-ship
Damaged / Wrong Product
Please inspect your order upon delivery.
If you receive:
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Damaged product
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Defective item
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Wrong product
Contact us within 48 hours of delivery with images/video proof at:
📧 fashionkreza@gmail.com
We will resolve the issue on priority.
Non-Returnable Items
The following items are not eligible for return:
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Used or worn products
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Products without original packaging or tags
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Sale or discounted items
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Gift cards
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Personal care items (if applicable)
Exchange Policy
We do not offer direct exchanges.
To exchange a product:
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Initiate a return
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Place a new order after return approval
Cancellation Policy
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Orders can be cancelled before dispatch only
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Once shipped, orders cannot be cancelled
To cancel, contact us immediately at:
Refund Policy
Once we receive and inspect your returned item:
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You will be notified about approval/rejection
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If approved, refund will be processed within 5–7 business days
Refund will be credited to:
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Original payment method (Prepaid orders)
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Bank account (for COD orders – details may be required)
⚠️ It may take additional time for banks/payment providers to reflect the refund.
If you haven’t received your refund within 7–12 business days, contact us at:
📧 fashionkreza@gmail.com
Important Notes
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Return shipping charges may be applicable unless the issue is from our side
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Fashion Kreza reserves the right to deny returns that do not meet our policy conditions
Contact Us
For any queries related to returns and refunds, feel free to contact:
📧 fashionkreza@gmail.com
📍 GF, 333, GADHPUR TOWNSHIP, PASODARA, KAMREJ,
Surat, Gujarat, 394180